Pode trocar ou devolver os produtos no prazo máximo de 14 dias a contar da data da receção.
Shipping
Section 1 - SHIPPING :: Shipping information
Each order is prepared up to 24 hours after your order is placed (except on Saturdays, Sundays and holidays).
You will be notified by email once the order has been shipped. At certain times of the year, the preparation can take up to 48/72 h.
We send all our orders to Portugal by regular (registered) mail without AR.
All international orders are sent by regular mail with online tracking.
In terms of delivery times it can take up to 10 (usually between 4/5) business days in Europe and 15 business days for the rest of the world.
You can upgrade to Express Shipping with deliveries up to 5/7 business days in Europe, 8 business days to the US and 8-9 business days to the rest of the world.
KUXIN is not responsible for items lost, stolen or damaged in the mail and in the delivery of the goods to the carrier, so it will not assume the risk of loss and ownership of the goods.
We can only deliver to the delivery address provided with your order. Changes are not allowed after the order has been submitted.
You will receive a link to be able to track your order, as soon as the shipment is made through the indicated email address.
Section 2 - SHIPPING :: Shipping methods and costs
The shipping costs can be viewed on the order completion page, according to the destination.
We work with CTT (Correios de Portugal), for normal shipping and express delivery.
We may occasionally opt for other carriers.
Section 3 - TRANSPORT :: Taxes and fees
International shipping does not include taxes and fees. Customers are responsible for any customs duties, fees or taxes that may apply at the time of delivery.
We advise international customers to confirm / calculate applicable taxes and fees before purchasing.
Section 4 - SHIPPING :: PRE-ORDER
On certain occasions, we launch new products with a PRE-ORDER option. All orders placed with one of the products indicated with a pre-order, will be shipped on the date indicated in the description of that product.
Section 5 - STOCK AND AVAILABILITY OF ITEMS
The fulfillment of the order is dependent on the availability of the products. In the event that a particular item is not available, the customer will not be able to proceed with its purchase. Therefore, in the event of an error regarding the product stock, the customer will be informed immediately and the amount paid will be refunded within 30 days.
RETURNS
The customer is entitled to return the products (s) of an order within 14 days of receipt. The period expires after 14 days from the day you receive the items physically. To exercise his right of free termination of the contract, the client must send an email to hello@kuxin.shop with the following information:
- Order number;
- Items you want to return;
- Reason for return.
If the purchase was for a personalized item, we do not make exchanges or returns
Section 1 - RETURNS
Can I return a product?
Yes. If you do not want to keep the product, you can return it within 14 days after purchase. However, you can only return a product according to the following requirements:
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The products have not been washed or used.
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The products retain their original characteristics and the packaging is undamaged (packaging that has been carefully opened is not considered damaged);
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The product has not been tampered with and maintains the original labels.
How do I return a product?
Step 1: contact customer service
The first step for returns and exchanges should be to contact customer service to hello@kuxin.shop and explain the problem and / or the reason for the return. The subject of this email should be “Return - order number XXXXX”
Step 2: put the item in the same packaging
Place the item in the same packaging. The article must follow with its original labels, without any trace of use, and proof of purchase. Any product that has suffered damage or shows signs of use is not eligible for a refund.
Step 3: Return the order
To return the order, send us the items with everything mentioned above. We cannot refund shipping costs and the amount will be deducted in case of return. As soon as we receive the order, we will notify you.
Step 4: Refund
After receiving and analyzing the product, we will refund the amount (if the refund is valid), within 15 working days from the date of receipt.
Section 2 - RETURNS :: Defective product
We guarantee the satisfaction of our customers and do not want them to buy products that may have escaped quality control. If you are returning a defective quality item, please let us know by email hello@kuxin.shop about the problem.
As soon as we receive your order, we will review it and get back to you within 10 working days. As soon as we get confirmation that there is a quality defect, we replace the product or return the value.
Section 3 - RETURNS :: Did we receive your return?
Once your return has been processed, you will receive an email with this notification. If you do not receive this email within 10 days of sending the return, please contact us at hello@kuxin.shop
REFUNDS AND REPLACEMENT
Please note that we do not refund or replace a product that has not been purchased from this online store. That's why we require proof of sale. The order number and billing information must also be provided.
Section 1 - REFUND AND REPLACEMENT :: When will I be refunded for the returned product?
After a technical evaluation of the returned product, the refund will be made within a maximum period of 15 days.
Section 2 - REFUNDS AND REPLACEMENT :: How will I be refunded?
If you return a product for any reason other than quality defect or exchange, as soon as we confirm that everything is in order with your return, we will issue you a discount voucher, including a code that will be sent to your email to discount the amount refund on the next order.
When we are unable to process the exchange of a product due to lack of stock, we will refund its full value.
Section 3 - REFUND AND REPLACEMENT :: When will I receive a replacement product?
Please check our shipping policy.
Please note that:
Customers are fully responsible for the product until it reaches us. KUXIN does not share the responsibility if there is a problem with the return of the product
All communication between customers and KUXIN must be done through direct contact by email with our customer support at hello@kuxin.shop
